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Double Billed

DQSQ
Great Neighbour / Super Voisin

I have been receiving double charges on my CC statement.  Can you please correct this.  So far it has been for August and September

2 REPLIES 2

BKNS27
Mayor / Maire

@DQSQ 

Please note that any over charge will remain in your account as credit to pay for your next month bill.

As note that PM is on a 30 day cycle so it is possible that there maybe 2 charges on months with 31 days.

Sansan
Mayor / Maire

@DQSQ If that is a fact, you would need to open a ticket with Public Mobile to review.

Is this new? And you don't have a second account?

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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