Data

[JanicePW]

My husband just switched to PM this afternoon and he does not yet have data. When we go to settings and cellular, it still lists his old provider but everywhere else on his phone says Public Mobile. We have tried rebooting but it’s still not working. And this was hours ago. Any suggestions?

[DarkKnight_1000]

If you can try taking the old SIM card out and then see if you can access data, that rules out the phone still trying to use the old SIM card's data. If that does not work than you will need to open a ticket and let public mobile figure it out

https://www.publicmobile.ca/en/get-help/articles/submit-a-ticket