Data

[amenehsharifi]

Hello. I have had my sim card for a month. Now for the second month I have a $15 plan. But my data is not working at all. Why is that?

Ameneh

[BKNS27 · Accepted solution]

@amenehsharifi 

Login into your self serve account and check your data usage.

Are you on AutoPay for the additional 250Mb?

The $15 PM plan does not come with data unless you signed up for AutoPay.

[HALIMACS]

@amenehsharifi 

Could you be out of data for your current cycle allotment?

Check under your "My Data and Add-Ons" section of your self serve account to see if there's any data left.

If nothing is showing, you've used it. 

EDIT:  section looks like this:

[computergeek541]

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@amenehsharifi wrote:

Hello. I have had my sim card for a month. Now for the second month I have a $15 plan. But my data is not working at all. Why is that?

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Was the data working before or is this the first time that you've tried to use it?