Data usage issues

[Tom_now_baker]

When I sum up the data usage the sum doesn’t align with the amount of data public mobile says I’ve used. I was hoping public mobile would have this correct and explain why this has happened. Specially my sum is 10-11 gbs but public mobile says I’ve used 25 gbs. Why is my data usage so off?

[BKNS27]

@Tom_now_baker 

BTW, I personally use the PM app to view my data usage. Just swipe down on the screen and it will show my current usage. 

I don’t rely on a Data counter app because it start counting on the first day of the month and ends on the last day of the month. As noted earlier that PM is on a 30 day cycle and the app will count monthly. So the monthly account cycle changes every 2 months.

It also depends on when you activated your account. For example if you activated in the middle of the month. The counter will count only 15 days while the PM app will continue to count to the middle of next month.

I hope this will explains why the data counter will not match the PM data usage.

[BKNS27]

@Tom_now_baker 

Just wait for an agent to reply by in a Messages in your avatar top right. 
Just curious on how your are count the data that all your apps are using in the background? 

[Tom_now_baker]

Hi BKNS27,

Thank you for response that doesn’t address my issue though. I am counting since my monthly plan began and my data usage should align to that.

[BKNS27]

@Tom_now_baker 

Please note that PM updates the data usage twice a day...around noon and around midnight.

Also, PM is on a 30 days cycle and not on a monthly cycle.

The best thing to do is to login to your account on the PM app or website and go to Subscription tab-View Usage History-filter to Data for 7, 15, 30, 60 or 90 days. It will list the date, time and amount if data usage.

So compare with your records. You can contact a CS_Agent by click on tge Chat icon and type in Submit a Ticket for an agent to review your account. Or on the link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437