Data usage doesn’t add up

[Rile]

I received a 75% usage message at 1:20am. 18 minutes later got the 95% usage message. 4 minutes later got 100% used and now can’t use data. My phone data usage doesn’t say I’ve used anywhere near that and the daily usage on the app/website adds up to about 20Gb. I’m now out of data until April 25

[slusagm]

PM data tracker is generally reliable 

As to the Usage History page on My Account, it does not post the current day usage until after midnight.

The most updated usage is the usage metre on the front page.  But check using browser with incognito mode

If still in doubt, ask PM. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage