Data stopped

[Thor1]

Presently in USA we both have $60 plan 2gigs data unlimited calling and text. We both have been cut off with data any ideas .otherwise seems fine.

[Staliger · Accepted solution]

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@Thor1 wrote:

Presently in USA we both have $60 plan 2gigs data unlimited calling and text. We both have been cut off with data any ideas .otherwise seems fine.

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Check your account whether or not it still shows 2Gb of data and your data usage. You may have used all your data to this moment already.

[ChuckYeah]

Is your phone connected to AT&T or T-Mobile? AT&T is known to be the best for reliability. Try manually selecting AT&T. 

[NDesai]

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@Luddite wrote:

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@NDesai wrote:

@Thor1 Did you purchase USA roaming add-on? The plan you have can only work if you are in Canada. You must purchase USA add-ons to use while you are in USA.

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@NDesai Think we're discussing the Snowbird special: Unlimited US roaming for callimg/MMS plus 2 GB data. 

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Ahh right, i can't keep track of grandfathered plans lol

[Luddite]

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@NDesai wrote:

@Thor1 Did you purchase USA roaming add-on? The plan you have can only work if you are in Canada. You must purchase USA add-ons to use while you are in USA.

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@NDesai Think we're discussing the Snowbird special: Unlimited US roaming for callimg/MMS plus 2 GB data. 

[NDesai]

Did you purchase USA roaming add-on? The plan you have can only work if you are in Canada. You must purchase USA add-ons to use while you are in USA.

[totalUser]

Hi @Thor1 

If you can't see it listed in overview page, it's probably used up. Check your data usage on the phone,, tweak the date to match your arrival

[geopublic]

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@Thor1 wrote:

Presently in USA we both have $60 plan 2gigs data unlimited calling and text. We both have been cut off with data any ideas .otherwise seems fine.

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@Thor1  Is it possible you have used up your 2GB allotment? Check the first page of you selfserve account does it still shows the data counter for your US data?