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Data regularly not working in southeast Vancouver

skeetlodge2
Great Neighbour / Super Voisin

Been having a weird issue the last week or so.

My voice service continues to work just fine (as far as I can tell, haven't dropped calls, can still make outbound calls when experiencing this issue).  However, for hours at a time over the last few days, I have no data service.

Rebooting phone doesn't seem to make a difference, and data works fine in other areas of the city.  

After a couple of hours it seems to resolve on its own no matter how much or how little I do to try and resolve it.

A cellular signal app seems to suggest that while the issue is ongoing, I still have good connection (~ -93 to -99 dBm) and am connected to an LTE tower.

Phone is a pixel 9, and like I said, rebooting doesn't seem to do anything.

Anyone else having a similar issue or have any suggestions?

Thanks

2 REPLIES 2

BKNS27
Mayor / Maire

@skeetlodge2 

Try resetting the Network setting on your phone and see if that helps.

hairbag1
Mayor / Maire

@skeetlodge2 

could be the network operators are making upgrades to the cell tower / antenna in your area that only affect your data. If, as you say, it works fine in other areas, I suspect it's something isolated to your vicinity. If it doesn't improve this week, message Customer Support and they might be able to look into it for you.

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