Data not working

[Julsemily]

Hello, i renewed my plan on sept 27th and ive been with PM for over a year & ive never had an issue. I was almost at my 75g limit and when i renewed my plan from sept 27th-oct27th. Its still said i used 73 of my 75gigs. And then it cut me off so i dont have data anymore. I restarted my phone reset all my settings but nothing is working. I need help asap.

edited by computergeek541: changed category labels as this discussion isn't related to the Community website

[hTideGnow]

HI @Julsemily 

are you in GTA area? you can be impacted by this

https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-of-Wireless-Service-in...

but still try to reboot the phone and reset network settings

if same, message support agent for help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage