Data is not working

[yukowb]

Hello,

My data is not working.

I have airplane mode off, restarted my phone etc and my data still isn't working.

I have 1 gig to use, so that isn't the issue.

Any help would be most appreciated.

[drsiha]

Does it never work, or suddenly stop working? If former, check the phone's APN setting https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

If later, it is very likely the data has been used up. You should have received SMS saying that.

[Emmee]

Guess what? I restarted me phone AGAIN, and now my data is working properly.  Maybe try to restart your phone again. I hope you can get your phone back on track! 

[Emmee]

I am having the same issue. I can't seem to resolve it no matter what I do. If you figure it out, can you post your solution here? If I figure it out, I'll post here as well. 

[yukowb]

Cheers for the replies. Tried all that and it still isn't working.

[HALIMACS]

@yukowb 

Perhaps you're viewing outdated info on the website.

Issues are common with Public Mobile’s website, which displays outdated information, to deal with this:

• Try clearing cache and cookies and opening an incognito tab
• Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

[hairbag1]

@yukowb 

in settings...confirm if Cellular Data is enabled. and Roaming is also enabled.

Make sure data is enabled on the apps you wanna use too.