09-05-2020 07:16 AM - edited 01-05-2022 01:05 PM
New sim activated but no data
I should have 5g
my text working and calling working but not internet ? Please help
09-05-2020 11:35 AM
When activating a new phone or sim card you should always restart or turn off your phone and then back on in 10 seconds.
09-05-2020 11:29 AM
@Smckee If data is not working you need to check your APN settings to make sure they are correct. If you have an iPhone then reset your network settings and restart your phone.
09-05-2020 07:51 AM
@Smckee well? Get it going?
09-05-2020 07:32 AM - edited 09-05-2020 07:34 AM
If you have an android help article on this link to set up apn.
https://publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone
If you used a referral code at sign up. $10 credit will be in your account within 72 hours.
Enjoy Public Mobile
09-05-2020 07:30 AM - edited 09-05-2020 07:30 AM
@Smckee
09-05-2020 07:28 AM - edited 09-05-2020 07:28 AM
Log into account, scroll down to data and add-ons. Do you see the 5 gigs?
What kind of phone do you have. You may need to manually set the apn settings.
