Data Usage Problem

[Just_Julius]

It renewed on July 11th and I got my first notification about 5-6 days after (75% usage) then a week and a bit later another (95% usage). when I checked it was almost 1GB and I know I have 3GB in my plan then that's when I realized it must have been the 1GB add-on that I purchased at the end of June for my trip. I'm thinking maybe because I was out of Data (3GB) when I purchased the data maybe it interrupted my plan Data from reinstating? 

[Anonymous]

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@Just_Julius wrote:

It renewed on July 11th and I got my first notification about 5-6 days after (75% usage) then a week and a bit later another (95% usage). when I checked it was almost 1GB and I know I have 3GB in my plan then that's when I realized it must have been the 1GB add-on that I purchased at the end of June for my trip. I'm thinking maybe because I was out of Data (3GB) when I purchased the data maybe it interrupted my plan Data from reinstating? 

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Was that the 3gb promo deal?

I have read of people not getting that automatically renewed. Though not for a while. You'd need to get the mods to renew that. And maybe even look for it to be properly reset each renewal.

[will13am]

@Just_Julius, the overall status of data usage should be available in the overview tab of the self serve account.  Data add-on is shown as a separate line item from included data with the service plan.  Data add-on is used only after included data is consumed.  Please check your account for current usage status.