Customer support recommendation

[Slynx]

Customer support basically  recommended me to port out and in order to get the black Friday deals. I don't get why it's this tedious.

[hairbag1]

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@will13am wrote:

@Slynx , marketing policy generally restricts customer access to lower priced plans.  I assume that support might be towing the party line or they could not assist with getting a lower priced plan even if they were to make an exception due to system limitations.  Note to all, do not FOMO buy a more feature rich plan than needed.  

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Good advise...BUT...those Cad/US/Mx plans were designed for winter snowbirds. They're a great plan to have for traveling PM'ers. Now, when snowbirds return home and only need the basics again...well.... now they're trapped in the more expensive plans and can't easy downgrade.

spelling

[Slynx]

I just find it a pain. It just doesn't seem logical honestly. 

[will13am]

@Slynx , marketing policy generally restricts customer access to lower priced plans.  I assume that support might be towing the party line or they could not assist with getting a lower priced plan even if they were to make an exception due to system limitations.  Note to all, do not FOMO buy a more feature rich plan than needed.  

[Rastin · Accepted solution]

They really changed from the way they used to be here. If you need a cheeper plan you will need to look elsewhere or go through the hassle of porting out and back in. There are a few providers out there with similar or even better deals then you will find here.

[hairbag1]

@Slynx 

the plan you're interested in must be available for new activations. If you currently have a PM acct, the advise was to port away, then you could get a new PM sim to start a new account with the plan of your choosing. Unfortunaely, not all plans are available to existing customers any longer.