Customer service
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 04:45 PM - edited 08-09-2022 04:45 PM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 06:30 PM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 06:29 PM
@Mayyg wrote:I did forget password and I did new password still not work
Please ask a custoemr support agent for help. That's can be done through https://widget.telus.tiia.ai/publicmobile/publicmobile.html and typing something such as "frogot self serve password".
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 06:25 PM
I did forget password and I did new password still not work
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 06:24 PM
But I can't login in right now my account
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 06:07 PM
use browser from computer,and clear cache and cookies and use one page inPrivate mode,
To Login Page
and go to payment,,, manage payment method and update card information and save payment.
you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 05:48 PM
Hi @Mayyg can you login My Account? You can then go to Payment page and click Update payment information.
If there shows any error, try again using Incognito mode or try on a different browser
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 05:15 PM
@Mayyg hi go into your self serve account under payments you can change your method of payment in there
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 05:12 PM
I need help to chenger my payment account
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 05:00 PM
tried use browser from computer, clear cache and cookies and use one page inPrivate mode,
To Login Page
and go to payment,,, manage payment method and update card information and save payment.
you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,
until you complete updated credit card payment use vouchers,
if you need ASAP to make payment you can go to Shell Stations to purchase vouchers
and add to your account by call *611
once connected press (1) then (1) again and enter the 12 digit PIN #,
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 04:49 PM
"chenger"??
You can pay by voucher and enter it via the account or 611. If you already registered a card and if you know your 4 digit pin (which can be changed in the account) then you can also use the 611. Or you can use the real time payments.
