Customer service

[Mayyg]

I need chenger   for payment

[Timer]

@Mayyg 

contact support team by CS_Agent  to reset for you.

[computergeek541]

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@Mayyg wrote:

I did forget password and I did new password still not work 

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Please ask a custoemr support agent for help.  That's can be done through https://widget.telus.tiia.ai/publicmobile/publicmobile.html and typing something such as "frogot self serve password".

[Mayyg]

I did forget password and I did new password still not work 

[Mayyg]

But I can't login in right now my account

[Timer]

@Mayyg 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

[hTideGnow]

Hi @Mayyg can you login My Account?  You can then go to Payment page and click Update payment information. 

If there shows any error,  try again using Incognito mode or try on a different browser

[MrSpock]

@Mayyg hi go into your self serve account under payments you can change your method of payment in there 

[Mayyg]

I need help to chenger my payment account 

[Timer]

@Mayyg 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

until you complete updated credit card payment use vouchers,

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell:  vouchers

[dust2dust]

"chenger"??

You can pay by voucher and enter it via the account or 611. If you already registered a card and if you know your 4 digit pin (which can be changed in the account) then you can also use the 611. Or you can use the real time payments.