Credits not applied

[Steve121]

Credits not applied on Oct 24 2019 Auto pay. $134 taken out instead of the regular $120

[cellphoneuser1]

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@Steve121 wrote:

Credits not applied on Oct 24 2019 Auto pay. $134 taken out instead of the regular $120

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Could this be sales tax?

[geopublic · Accepted solution]

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@Steve121 wrote:

Credits not applied on Oct 24 2019 Auto pay. $134 taken out instead of the regular $120

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@Steve121  On Oct 23, and 24,  PM had an issue with credit not being applied properly. There was also an announcement stating that they would automatically fix it. I guess they might have missed yours. Best to submit a ticket to PM informing them to correct it.

[ChuckYeah]

There was a post about this in the past and the post said PM was in the process of fixing the affected accounts.

I'd message @CS_Agent or send a support ticket to find out how, exactly, they plan on fixing it. I'm guessing something should be showing in your account by now?