Credit card validation failed

[Lajla]

My Canadian Mastercard - debit card, is not being accepted as payment

I used numerous browsers including Safari and Chrome and both on private browsing.

Have also deleted cache and still nothing

I have also tried using the app as well and get message - "Credit Card validation failed. Please try again"

Credit card numbers, expiration date and CVC are correct as is the Canadian postal code.

Please update my payment method on your side or advise what’s blocking validation.

Thank-you

[hTideGnow]

hi @Lajla 

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

[slusagm]

it is an common system issue.  You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now.   You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket.  Then load the voucher using My Account, PM app or by calling *611