@Cwatkiss wrote:I got a message saying that my credit card was about to expire, and cannot update the credit card info. I called the credit card company, who told me to speak to the mobile company.
If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.
Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info
If you're having trouble registering or updating your credit card, here are a few tips you can try:
- Make sure the billing information you entered is exactly as shown on your credit card statement.
- Do not include any apartment/condo/suite numbers, and do not enter any special characters or abbreviations in the address line.
If the system is not letting you change your card information submit a ticket for help. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
