Credit Refund

[Dony9]

I've had the worst day dealing with Public Mobile today since 6:30am. 🤦‍♀️🥺🤷‍♀️

My question to the community is.. in the end my account was over paid in error. Now they are telling me I'll have to wait up to 20 days for the refund. The $60cr is a huge amount for me to be waiting that long. I always love when companies want their money now, but can't return the favor. 

My first question is how long from your experience does it typically take for a credit to be returned ?

Second, is there anything I can do to speed up the process ? Are managers useful ?

I know from previous work experience that this can be done, if someone actually wants to provide 3rd ring customer service. But I clearly haven't received any of the sort today. 

...But who needs food.

Appreciate any advice. 

[Yummy]

IF funds are on your account and you can see those $60 as available funds you have 2 choices:

1. Leave it there as they will be used for the next billing cycle(s).
2. Open a ticket and waste your time arguing with agent and waiting forever to get refund YOU will be adding to your account anyway on the next billing cycle.

You have a 3rd option - talk to your bank for a chargeback on your credit card BUT be AWARE if you do that and get money back you will be BANNED paying by credit card your PM bill for a YEAR. You will have to use vouchers or change provider.

[slusagm]

Not just Public Mobile, any business will tell you it takes as many as 20 days for refund to appear.  But usually it is 10 to 15 days