Creat a new account

[jatinder2266]

Hello, I want to create a new account. I just ported my phone number. Please help

[dust2dust]

Right. The entered email address is just a login id and is then also used for account verifications which wouldn't work if it was wrong.

And, as you've discovered, you can't change it yourself.

[pmva]

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@jatinder2266 wrote:

Service is working and I created account but i gave wrong email address. I can access my account but I am not able to change my email address

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If you gave the wrong email address, you'll need to contact CS Agent to change that.  You can't change that yourself.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[jatinder2266]

Service is working and I created account but i gave wrong email address. I can access my account but I am not able to change my email address

[dust2dust]

If you finished the sign up process then you will have made the account. Are your services working?