Could not activate cellular data network

[mrlayance]

Morning,

Finally got my iphone unlocked last night.  Voice and text work but I have issues with data.

Could someone check my account please.  Plan is 4.5G at 3G speed.  LTE off, APN set to isp.mb.com.

"Could not activate cellular data network

You are not subscribed to a cellular data service"

[mrlayance · Accepted solution]

Just figuered out the issue.  Under General I had old APN settings still present...  All working now.

[mrlayance]

Message has been sent to mods.  Patently waiting for a reply.

[Luddite]

All that looks correct and as you can make calls suggest it's time to contact the Moderator Team. Click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number,  last top up date & amount.

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.

[mrlayance]

Iphone SE

Cell Data and Roam On, LTE On.

About

Network Public Mobile

Carrier Public Mobile 32.0

My Plan

 This plan includes: -

• - 4.5GB at 3G Speed
• - Unlimited Canada-wide Talk
• - Unlimited International Text

$40 per 30 Days

Data & Data Add-Ons

Name	Data Limit* (MB)	Data Used** (MB)	Remaining Data (MB)	Status
4.5GB at 3G Speed	4608	0	4608	Active

[Luddite]

@mrlayance Try Settings >> General >> About. If a carrier update is offered install it.

Login to your account to confirm data is showing under Data & Add-ons.

Confirm cellular data and roam are both ON.

What model is your iPhone? Some older models require a different method to get APN installed: https://productioncommunity.publicmobile.ca/t5/Discussions/APN-setting-with-iphone-4-ios-7/m-p/54513...

[mrlayance]

no luck, changed APN, checked all settings and rebooted.  No luck.

[Anonymous]

@mrlayance, For troubleshooting, check out this post.  Also, for APN settings, check out this post.

[stonechucker]

Your 3G data is on the LTE network, so you can turn on the LTE.

Check for a carrier update.  I'm not an iPhone user, but @Luddite my be able to assist on this.