Contact Us broken

[mattegg]

I want to transfer my number from Koodo - however on the registration page it asks you to first register a new number, then "contact us" if you click the contact us link it goes to the main page - not sure how I contact someone to have the number ported?

[computergeek541]

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@mattegg wrote:

I want to transfer my number from Koodo - however on the registration page it asks you to first register a new number, then "contact us" if you click the contact us link it goes to the main page - not sure how I contact someone to have the number ported?

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The Contact US and Contact Us, Sim and Activation form haven't existed for quite a while now. When a number porting request fails, Public Mobile even sends a text message out to customers to fill out a form that doesn't exist.

The private messaging to Moderator_Team is your only point of contact to contact customer service.

[Triguy · Accepted solution]

You can contact a moderator. Moderator can be reached at  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[GR]

Do the activation with a new number and then send a private message to the Moderator_Team and ask to port in your Koodo number.   Koodo prepaid I assume  because if it's postpaid you can do it yourself in the self serve