a month ago
I just got a new Public Mobile SIM, but I can't text and only outgoing calls (sometimes).
Turns out Public mobile gave me a phone number by mistake that someone else already had. New number-problem fixed.
Thank you all for your help!
a month ago - last edited a month ago
@John2836
Your phone will require VoLTE for receiving and making calls.
Enter the IMEI of your phone to see if it is VoLTE compatible and information about VoLTE with the 3G shutdown.
https://www.publicmobile.ca/en/get-help/articles/volte
Your phone maybe too old to be compatible.
Samsung A51
Southwestern Ontario
Reset the Network setting on your phone and reboot your phone to see if that works.
If not then contact a CS_Agent for further help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@John2836 , what model of phone are you using? What part of the country are you located?
