Connecting to Network Issue?

[LQ543]

Hi all,

I transferred from Freedom Mobile over to Public Mobile January 24-25 around midnight, and I have been able to receive and make calls, but not send texts or access data. I get a message saying "You may be out of data with Public Mobile," and I have an exclamation mark at the top right of my phone where the signal bars are located. Oddly, when I connect to wifi, I am able to receive and send text. My number is on eSIM.

I have a secondary number which I ported from Freedom Mobile to Public mobile as well, done on January 26, and that has had no issues that I am aware of. It is also on eSIM.

If it matters, my phone is an Android.

I have tried restarting my phone and resetting my network, to no avail. I have tried turning on and off each eSIM and turned on and off airplane mode, still the problem persists. I have opened a ticket on January 26 and also private messaged CS_Agent the same day, and I have not had any response.

If someone could please help me out, that would be very appreciated! 

[LQ543]

It just worked right now! I didn't try anything, so Public Mobile must've fixed it on their end. I haven't received a response from CS_Agent at this time. I hope your issues will be resolved soon 🙏

[ValRoy]

Did you manage to get it working? I also do not have data since the 24th. No @CS_Agent contacted me yet. Hope it will be resolved soon.

[LQ543]

Thank you for your response!

Yes, it appears to have been set up properly on the Public Mobile app for the number in question. It says activated January 25th and that it renews in 27 days ( February 24th). Data usage is currently 0 (as expected given that data is not working for me). Payment history indicates that I have paid for the plan at the promo price, and under manage subscription, my subscription renewal is indicated as active.

[Meow · Accepted solution]

I think you did everything you could.

What else you can do is to check your account for number in question and confirm all is set up properly and plan is active and when is the next renewal date.

As for tickets please be patient agent will respond eventually. Do not send multiple messages as they will just pile up for the same issue and confuse agents.

BIGGEST Problem with eSIMs are you cannot pull it out and push into another phone to verify is it SIM or phone issue so in your case your phone might have an issue with eSIM.