Community Reward

[Lachlan_M]

Updated on June 25, 2018

The Community Reward

How does it work?

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

The following table shows how Community Rewards are allocated:

 

Who Can Earn Rewards?

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

• All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

• Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
• Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

Considerations for Rewards-ineligible Customers

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

• Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
• Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
• Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

How many Rewards can I earn?

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

Here’s an example of how you could get your plan down to $0:

1. You are on a $45, 30-day plan
2. You have been with Public Mobile for 5 years
3. You signed up for AutoPay
4. You occasionally help others out in the Community
5. You referred 36 friends to Public Mobile who are still active members

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

• All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
• There are exceptions to the above statement:
  • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
  • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
• Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
• If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

How do I know when I've earned Rewards?

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

Other Reward Rules

• Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
• The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.

[xXFryXx]

This is awesome

[Dunkgirl]

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@Judelina wrote:

@ Westcoast I am sorry I didn’t see the date and yes I replied to things I guess from now on I’ll just shut my mouth sorry for the inconvenience and I should have put question marks where I was asking not answering sorry and you won’t see me again

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@JudelinaDon't give up from making a mistake. Learn from this mistake and do better in the future. All you have to do is organize your help a little so it goes in the right place! Please don't leave us. We need all the help we can get.

[6500K]

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@Judelina wrote:

@ Westcoast I am sorry I didn’t see the date and yes I replied to things I guess from now on I’ll just shut my mouth sorry for the inconvenience and I should have put question marks where I was asking not answering sorry and you won’t see me again

---

No worries @Judelina - you were just trying to help, which is commendable.  Keep at it and one day you may even become an oracle (I really mean it).  

[Anonymous]

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@Judelina wrote:

@ Westcoast I am sorry I didn’t see the date and yes I replied to things I guess from now on I’ll just shut my mouth sorry for the inconvenience and I should have put question marks where I was asking not answering sorry and you won’t see me again

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Do you participate in any other online forums and such? It's just a matter of getting to know how it works. That's all we're helping you with. We know you're new.

[Judelina]

@ Westcoast I am sorry I didn’t see the date and yes I replied to things I guess from now on I’ll just shut my mouth sorry for the inconvenience and I should have put question marks where I was asking not answering sorry and you won’t see me again

[wetcoaster]

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@Judelina wrote:

I’m new I read stuff and pressed reply I don’t remember who I was answering obviously I’m doing this wrong 

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@Judelina

At the least when you are not replying to the original post you should use the quote button and / or tag the poster. (and in long threads like this I would even quote the original post if there was a real need to reply to it...)

While I commend you on reading up on stuff, you have replied to posts that are months if not years old (the orignial post / announcement is from 2015...) - also some of your posts seem to be guesswork or even wrong, while the original post, published by a then-Public Mobile employee (marked by the orange "PM" flag beside their name) contains all the relevant information.

[Tav]

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@Judelina wrote:

I’m new I read stuff and pressed reply I don’t remember who I was answering obviously I’m doing this wrong 

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Everyones got to start somewhere. Press the quote button and that will quote the message you are trying to reply to. This thread dates back over 4 years so most comments are resolved and long forgotten about.

[Anonymous]

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@Judelina wrote:

I’m new I read stuff and pressed reply I don’t remember who I was answering obviously I’m doing this wrong 

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I know you're new. That's why I'm bringing this to your attention.

See that big black box with the word Quote in it above this typing box. Click the reply button to the lower left of a post you want to reply to, click on Quote and it'll put the contents of the post into your message.

@or you can do what's called tagging where you type the @ sign then the username like I did for you. But I think the quote is better to keep the context going unless you're posting pretty much immediately after.

[Judelina]

I’m new I read stuff and pressed reply I don’t remember who I was answering obviously I’m doing this wrong 

[Judelina]

Totally agree she is being rude to the wrong person 

[Judelina]

You need to contact your company and put a stop payment and get an investigation they can’t just give you a credit if you don’t have the info on who’s using the card do you know who the account is under and phone number if so call the police

[Anonymous]

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@Judelina wrote:

I was under the impression it comes off every month starting month 2

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Two posts in a row...who are you replying to?

Edit: make that three...no four...no five

 @Judelina: Maybe you don't care but it is rather more helpful and informative if you were to quote the post or tag its author that you're replying to.

[Judelina]

Great explanation 

[Judelina]

I was under the impression it comes off every month starting month 2

[Judelina]

It depends when you bill is it normally takes 30 days to come off so next bill it should come off

[Judelina]

This is awesome I don’t know any other company that does this so it’s nice 

[srlawren]

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@Venkat547 wrote:

Yes i believe so.

Atleast its the only logical explanation

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@Venkat547 what question are you answering here?

[Venkat547]

Yes i believe so.

Atleast its the only logical explanation

[Bee3]

This helped so much appreciate it Thanks!

[ningerino]

Sometimes the public mobile system it's not updated so what you do is to waiting for next months will be combining with your rewards 

[6500K]

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@VERYANGRY wrote:

I WANT FULL REFUND SENT TO ME IMMEDIATELY. I NEVER USED YOUR SERVICE AND HOW YOU GOT MY VISA  STOLE $65 FROM MY VISA IS BEYOND ME. YOU HAVE FRAUDULENTLY CHARGED ME 64.96$ ON MY VISA.

PLEASE ISSUE IMMEDIATE REFUND TO ME, I CANT WAIT AND I AM BROKE

PHONE *#%^*%#*#*

MUKESH MURARKA

ACCOUNT 1000000#%^*#**

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Hi @VERYANGRY, sorry to hear of your troubles.  Is there any chance that someone in your family or living with you has "accidentally" used your credit card without you knowing?  A couple of my friends had this happen when their kids used the parent's credit card to buy something without the parent's consent.  One of them even signed up for Amazon Prime without knowing by accidentally pressing the sign up button and not reading the on-screen messages.

I hope you get your problem resolved quickly by sending a private message to the moderators.  Do remember that the moderators are employees of Public Mobile and that they may not be personally responsible for any of your troubles, but that they are willing to help and are very courteous people.

[Felixbthe1]

Relax,take a breath, Shanti Shanti.

[kav2001c]

@VERYANGRY

This post is really nothing but trolling

It is easily verified through your post history that you ARE a client

Its not like Public pulled your credit card number out of thin air

You are a Koodo customer who was unable to complete a port who then melted down because issue was not fixed "immediately"

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@VERYANGRY wrote:

I WANT FULL REFUND SENT TO ME IMMEDIATELY. I NEVER USED YOUR SERVICE AND HOW YOU GOT MY VISA  STOLE $65 FROM MY VISA IS BEYOND ME. YOU HAVE FRAUDULENTLY CHARGED ME 64.96$ ON MY VISA.

PLEASE ISSUE IMMEDIATE REFUND TO ME, I CANT WAIT AND I AM BROKE

PHONE *#%^*%#*#*

MUKESH MURARKA

ACCOUNT 1000000#%^*#**

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[mimmo]

@VERYANGRY  If you found a charge on your credit card from ebay, amazon, any other retailer what would you do would you go to their forum and attact them and demand a refund? 

If I were in your place, I would  contact my CC company and initiate a chargeback and report that your credit card number was stolen/hacked.  that is the most probable outcome if you are sure you or a family mamber did not use your credit card to initiate a purchase. 

[Rockdaddy22]

I edited the comment above

[Anonymous]

Hi @VERYANGRY, This is a community forum, and just about all of the people here are other customers like you.  Please do not type in ALL CAPS, as that is seen as 'yelling'.  Also very important, since this is a public forum, you should remove your personal information (phone/account number).  If you have an issue related to your account payments that were processed, you will need to contact a member of the moderator team (Public Mobile employees).  They are the only ones that can help in that situation.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Note that their response time is currently around 2-3 days (maybe more due to Christmas holidays).

[VERYANGRY]

I WANT FULL REFUND SENT TO ME IMMEDIATELY. I NEVER USED YOUR SERVICE AND HOW YOU GOT MY VISA  STOLE $65 FROM MY VISA IS BEYOND ME. YOU HAVE FRAUDULENTLY CHARGED ME 64.96$ ON MY VISA.

PLEASE ISSUE IMMEDIATE REFUND TO ME, I CANT WAIT AND I AM BROKE

PHONE *#%^*%#*#*

MUKESH MURARKA

ACCOUNT 1000000#%^*#**

[JordanBell78]

You earn the " rewards " by logging into the PM community and giving helpful advice to other customers and replying to their questions and just give the best advice you can, that's how we are all gaining knowledge of this amazing network, we are the customer care/service/ help department, everyone is able to put in their opinion and just be as helpful as you can, the other ways of earning rewards is by getting your friends and family to switch over to PM and they use your PM number as their referral/reference and you get rewarded with discounts on your next billing cycle and for each month after that as long as they keep using PM as service provider. It's an awesome program, I've enjoyed this PM service thourouly and am always trying to recruit everyone I know to make the switch. Hope I was able to shed a little more light on this subject for you.

[ShawnC13]

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@krebssheridan88 wrote:

A credit card company can only debit you the set amount under the agreement with Public Mobile, whether that be more or less than the required payment.

This is a good..ish thing but mostly risky, convoluted and unusually complicated ...

For example:  if your bill if higher than the amount agreed on for whatever reason it may be returned as insufficient funds and you may be charged a fee on both sides. 

Also, it could take 30-90 days for the credit company to reimburse you for the funds should you no longer want to deal with public mobile or maybe just really, really needed that money for this months hydro bill.

I used to be a huge advocate for the ease and simplicity of pre-authorized debits, but in reality it basically ruined me financially. I got into a car accident and then had a minor $30 fraudulent transaction on my account (ironically from an online legal document provider) which resulted in my truck payment bouncing though my account, next went my insurance payment, which prompted icbc to demand a full years payment, and resulted my truck being stuck in the impound after an unfortunate event.

Suffice it to say I was literally homeless all of 2017 (first time in a shelter, sleeping on a mat) after 10 years of steady employment and 4 years at the same residence. Dramatic, sure, other factors, absolutely, but man do I wish I had just killed those trees and paid my bills when they came to my mailbox. I may still have a mailbox if I did. Lol

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First of all I am sorry for your situation and do hope it is on the upswing.  Also when you are replying to a post if you hit quote it will help people know what you are responding to and won't look like just a random post.

Now with PM your bill can't be anymore than you expect there are no overages and you actually don't get a bill as you have to purchase your plan up front.  So if you haven't paid for it you can't have it or use it and get charged at the end of the cycle.  Sorry to hear ICBC (dumpster Fire) makes you pay for a year at a time.  In the past I had missed a payment and made it late (couple of days) but wasn't required to pay a full year at once so this was probably multiple missed payments.

[krebssheridan88]

The obvious marketing replies on here are whats insulting.