Charges

[Vetisha]

I have been charge twice for my plan would like a refund back 

 

[Handy1]

@Vetisha  Oh good so they credited your account . That’s best anyways and it will get use towards your next renewal 

[Vetisha]

I did I get through to someone they tell me 15 to get the money back to my account 

[Gwanzi]

login your account of PM, check your available funds please !

[JoyLuck]

@Vetisha 

Log into self service and see if the extra payment is in Available Funds. If yes, just leave there and it will be used on renewal. If not, then contact an agent using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Vetisha  And both charges are posted . One not just pending ? If so submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage