Charged twice

[Jennaf18]

I was charged twice, once after it said the payment didn’t go through, so I put the 30 dollars on, not realizing it had charged me already. What can I do to possibly get that back?

[RobertQc]

@Jennaf18Is the $30 sitting in available balance? If so it will be used next renewal and not bad to leave it in there anyway.

[RobertQc · Accepted solution]

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@Jennaf18 wrote:

I was charged twice, once after it said the payment didn’t go through, so I put the 30 dollars on, not realizing it had charged me already. What can I do to possibly get that back?

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@Jennaf18I suggest sending a message to the moderator team. Click this to send them a

message.

Nothing we, as other customers can do to get you a refund, but if you post a screen shot of your account payment history we can confirm what you see

Edited to add- REMOVE YOUR PERSONAL INFORMATION IF YOU POST A SCREN SHOT