@nadiaumar26 Those 50% off are just for new activations not existing customers so if your existing customer that’s why you pay full price , but no it’s not typical to have such long delays from support they are swamped because of all the activations issues they had last night so unfortunately wait times are longer then normal right now , but if you have already submitted ticket
keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca
