Charged twice for my monthly Top up

[roswin_g]

I was changing my plan and changed to a cheaper one for this month, I was trying to manually pay and it said it didn't go through the first time so I did it a second time. I looked at my banking statement and I was charged twice. How do I go about getting one of my payments back? Thank you.

[AlexOfAnders]

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@roswin_g wrote:

I was changing my plan and changed to a cheaper one for this month, I was trying to manually pay and it said it didn't go through the first time so I did it a second time. I looked at my banking statement and I was charged twice. How do I go about getting one of my payments back? Thank you.

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@roswin_g This is something that only a Moderator can fix, please private message the @CS_Agent with your phone number & PIN asking them to resolve your payment issue. You can use this link to start a message to them https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437