Changing to new subscriptions

[harshadp]

Hi, 

Yesterday I changed my plan to $34/month for 40gb 5G data but it's not activated yet and still it's the old plan. 

[BKNS27]

Starts after midnight on November 28 if you clicked on Next Renewal Date and picked the new plan before your renewal date not after.

[Aimaiti]

Hi @harshadp ,

Did you choose 'change you plan now' or 'change on renewal date' ? 

If you chose 'change you plan now' , it should be changed right away. 
You may need to submit a ticket with CS Agent to b able to start your new plan immediately:
Here is the link to submit a ticket:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[harshadp]

Hi 

My renewal is today Nov-28. I made changes yesterday but now it shows my old plan until Dec-28

[harshadp]

My renewal is today Nov-28. Now I see old plan is still active until Dec-28

[hTideGnow]

HI @harshadp 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again.  Go to Change Subscription page and it should show a pending change on that page

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TheSterlinger]

It activates on your next renewal date.