Changing phone number
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12-07-2019 10:58 AM - edited 01-05-2022 08:24 AM
I just set up a new account. Because the number was previously used with Koodo, it told me to choose a new number and change it after. How do I go about changing it to my old number that I'd like to use?
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12-07-2019 11:12 AM
@marywaterman wrote:I just set up a new account. Because the number was previously used with Koodo, it told me to choose a new number and change it after. How do I go about changing it to my old number that I'd like to use?
In your self serve go into change number and use the transfer method.
If that was a Koodo prepaid type of account then you'll need moderator assistance. If Koodo postpaid then you're good.
