Changing my plan

[Sharellegeddes]

My phone has been activated already but i have no features added onto my actt..the money is still there for the plan I have chosen just no features

[neatooo]

Please ensure you have $120 on your account. If you do and you still cant select the correct plan then unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

[Sharellegeddes]

So I tried to change my plan but it does not give me the option to do so

[Sharellegeddes]

Ok I'll try that now

[SD08]

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@Sharellegeddes wrote:
My phone has been activated already but i have no features added onto my actt..the money is still there for the plan I have chosen just no features

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Probably a glitch. Does your phone actually have any service?  If not, since the funds are still there, you can try to select the plan you want in the self-serve and purchase it.

[neatooo]

Try topping upto 120 and then pick the plan. It worked for some people and they got service. The mods will later add the difference to your account.