Change of Plan and now not able to access my data plan

[mpcdesign]

hi,

I joined public mobile in July 2017. At the time, I signed for the 90-day for $126 with 3+3G bonus. Everything was fine. I saw the price changed from $126 to $120, so, I had set up online that I have it changed on January 24th, and added autopay to my account.

My plan did change accordingly to my online account, but I no longer able to make any calls or have access to my data. 

Of course, if I didn't change the plan, I may not have issues? Am already paying for my new updated plan (only the price change though), please advise what to do?

Thanks

Michael

[Mary_M]

Hey @mpcdesign,

thank you for raising concern with us!

From my understanding, you've tried to change your plan by future dating it to take effect on January 24th, which has left you without service. Rest assured that you've come to the right place for help.

If you're still experiencing service issues, please feel free to send us a private message 🙂 One of our team members will gladly look into the issue for you and rectify it.

Cheers,

Mary

[will13am]

@mpcdesign, first of all, plans don't expire.  Once you select one, it's grandfathered for you unless you decide to make a change.  Secondly, it looks like something went wrong with the plan change.  If you still want the original plan that you had, I suggest you contact the moderator team, explain the situation and ask them to reverse the change.  If you do want the change, you can ask them to apply it to your account.  In any event, the moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.  Good luck.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...