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Change in plan

Yellow_flower
Great Neighbour / Super Voisin

Hello, 

Although I renewed my plan on Jan 5th, before the offer expired on Jan 6th, my card was charged the old amount.  How do I get  a refund?

I would like a private message.

 

Thanks, 

1 REPLY 1

tonisage
Great Citizen / Super Citoyen

Here you go If you want to private chat the customer.

You will need to open a ticket through the Chatbot:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

(and then type: Customer Support Agent)

 

Or, if you are having trouble with the Chatbot try sending a private message to: 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(note: you will need to be logged into your Community account for this link to work)

Need Help? Let's chat.