Change email on my account

[Anilop]

Hi! I am having a lot of trouble logging into my account. For some reason I cannot access the email address that I initially set up my account with and I was wondering if there is any way to change the email address that is currently connected to my account to a new one that I can access. Without the old email I cannot login to my account, so how can you bypass that? If that doesn’t work, is there a way to cancel my subscription and switch to a different carrier, but still keep my old number? 

thanks, I really would need some help 

[slusagm]

the email address is just a login id on PM system.  So, if you can use the phone to receive 2FA still, you can then use the old email to login , use the phone to receive 2FA.  Once you logged in, go to Profile page, click Manage EverSafe id and update the email address to the new one (on app, go to Account Page and click Manage Login (Secured by EverSafe)

But if you really cannot login My Account or the App, then ask PM to update the login email address for you.  Just message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437