Change account email

[GinaLynn]

I would like to get into my account to update the email address. The email on the account no longer exists, so I cant log in as the security number is sent to the defunct email address.

Thanks

Gina Breaks

[GinaLynn]

Thanks, I've gone this route, ticket submitted.

[dust2dust]

Do you have your sim? Is your account active? If both yes then you can use the sms option to verify.

Only support can change the email address.

[Handy1 · Accepted solution]

@GinaLynn  You need supports help to change email 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )