Cannot verify account

[Manz]

Hi there,  it’s been 2 days since the new account was activated but i cannot receive calls or send and receive texts. I created a ticket yesterday but cannot check the responses because I need to verify the account via text. There is no option to verify the account via email. This is very frustrating, I need a phone service that works! Please help! How do I access messages from support if I am not getting text messages and cannot get into my messages!

thank you, amber

[Manz]

Hi, why can’t you send me the contact number here? Isn’t it faster than to sending it somewhere else? Why does PM want to confuse ppl.

[Manz]

Thanks for your response. I will call them in the morning. FYI we did not miss the step to say yes to the old provider. We ported 3 different numbers and this is the only one that still can’t receive call and texts. The support system is extremely confusing. Thanks for your help.

[softech]

@Manz 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[TheSterlinger]

Hi, the system was changed recently.  Below is how they have indicated how to reach out to them. From your Community inbox you should be able to check their response.

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-our-new-and-improved-Custom...