Cannot top up

[sgraham]

I purchased a $5 vocher and I cannot top up my account says its the wrong voucher??

[mattyvali]

I'm having the same issue, tried online and 611. Mods still haven't replied. Plan expires tomorrow

[goldilock]

Look for the 12 digit pin on the voucher. If you can't top up online try to do it by dialing 611.

[Triguy]

There should be a 12 digit pin.  Did you try calling *611 to make a payment ?