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[UltimateZ]

Hi I’m trying to reset my password but for Some reason when I try my secret questions are not working.  I still have access to my original e-mail that I signed up with.  I can even tell you my previous answers for those questions.  I don’t understand.

is there any way you can help me.  Please I really wanna get everything back to before.

[esjliv]

@0077  🤔  👀

[esjliv · Accepted solution]

@UltimateZ  - are you a current customer with 90 days? If so, and your security questions are not working, contact CSA for help to get you back into your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

If over 90 days in suspended status your account, phone number and access to self serve is closed/gone.