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Cannot send/receive text messages

antmokrocks
Good Citizen / Bon Citoyen

I just joined PM a couple days ago. I carried my old number over and data/calling are working well however I cannot send/receive text messages. Can someone help me? 

Thanks

10 REPLIES 10

Shazia_K
Retraité / Retired
Retraité / Retired

Hey @antmokrocks

 

I'm sorry to hear about your texting issues, 

 

Can you please send me a private with your Public Mobile phone number? 

 

Thanks, 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

nishufan
Model Citizen / Citoyen Modèle

 You may use another phone to test it.

antmokrocks
Good Citizen / Bon Citoyen

I tried that too and it still does not work. I emailed PM on Saturday about this and they have yet to respond. I have no idea what I should do

McLaren
Deputy Mayor / Adjoint au Maire

Try a new conversation and not an existing chat?

antmokrocks
Good Citizen / Bon Citoyen

It's nonfunctional using textra as well

antmokrocks
Good Citizen / Bon Citoyen

I tried clearing cache and it did not work. I am sure I have text messaging in my plan

That's weird. Usually people say call or data not working. 

 

Can you make sure you have text in your plan from login into your self-serve account?

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

nishufan
Model Citizen / Citoyen Modèle

Did you use messenger? You can try to update the app from Google play, or replace it by other SMS app such as Textra SMS,GO SMS Pro. Some apps are not stable in Oxygen OS. If it doesn't work, recovery the system or clean the cache.

antmokrocks
Good Citizen / Bon Citoyen

I am using Oneplus 2

nishufan
Model Citizen / Citoyen Modèle

what kind of phone you are used?

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