Cannot receive text messages.

[Alpesh2]

Hi I got e-sim yesterday and activated in my phone. But I was not receiving text messages so I deleted the e-sim. Now since then when I'm trying to log-in to myAccount I get that they send OTP code to my e-sim number. But since I deleted the e-sim, I'm not sure what else can I do? Can anyone help me to see what can I do about it. 

[computergeek541]

---

@Alpesh2 wrote:

Thank you. Appreciated it. How much time would it take for them to contact me? Will it be done today itself during working operation hour.

---

it shouldn't take too long as I've escalated the matter, but if you don't hear from CSA_PM or CS_Agent shortly, you can send a message to the username CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Alpesh2]

Thank you. Appreciated it. How much time would it take for them to contact me? Will it be done today itself during working operation hour.

[computergeek541 · Accepted solution]

---

@Alpesh2 wrote:

Hi I got e-sim yesterday and activated in my phone. But I was not receiving text messages so I deleted the e-sim. Now since then when I'm trying to log-in to myAccount I get that they send OTP code to my e-sim number. But since I deleted the e-sim, I'm not sure what else can I do? Can anyone help me to see what can I do about it. 

---

You'll need the help a customer support agent as you'll need a new eSIM, but your Public Mobile self serve account needs to be accessed to get a new eSIM.  I'll ask a Public Mobile customer support agent to contact you.