I just purchased a phone for my son since he broke his other one. He has been with Public Mobile for a year now. The new phone is compatible and I inserted the Public Mobile SIM card from his old phone - thinking everything would work instantly. He can send and receive texts but cannot make outgoing calls or receive calls. For outgoing calls he gets a recording that says "he does not have an active long distance add-on" even though his phone package includes province-wide calling and the calls were local. I've sent a message to the Moderator for Public Mobile. How long does this normally take?
