Hi @alcantara
Can you do 2 things?
- can you advise of your Plan Type, and
- can you screenshot this section for us (below)?
@alcantara wrote:I have not used up my 100minutes and yet i cannot make anymore calls? pls solve this issue
If your PLAN minutes does not show up in your SELF SERVE account under your overview tab then you used up your minutes for this cycle.
Buy the $5 nationwide addon. IT is a great buy and stays on your account until all used up over future renewals.
If you PLAN minutes line item does show up ...
Try one or more of the below:
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again
Also, check the 4-digits of your SIM match the 4-digits listed on your SELF SERVE account, found here, under "Change Sim Card":
If they match GREAT!
If the 4-digits DO NOT match, then it appears someone has been fraudulent (SIM-jacked) on your account.
Change passwords and security questions to your SELF SERVE account right away, and check your financials.
- Log into your Self-Serve account
- Go to Plan and Add-Ons > Lost/Stolen Phone
- Select Suspend Service
1.Let the moderators know about this as well, submit a ticket here – to be connected to the Fraud Management Moderator team who will be able to restore your original SIM card.
2.Also recommended to contact your financial institutions to ensure your banking and credit card accounts have not been accessed and checking your social media accounts for any suspicious activity. Make sure you change your passwords to these accounts immediately.
