Cannot log in to self serve

[sunnya130]

I have the same problem with these two guys. There are the links.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-SIM-and-tried-to-port-Got-o...

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Cannot-receive-calls-and-cannot-log-o...

I have massaged to @MarieHelene_L and @Shazia_K, but there's still not any reply.

Does anyone know how to deal with that?

[sunnya130]

Thank you for the replying.

I have sent messages to them 4 hours ago, but there still not any reply. Do you know how long it will take to have reply?

[mimmo]

You need to send the moderators a private message

To send a private message to the Moderator_Team 

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want