Cannot get plan details or view payment options

[tbendubois]

I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.

[will13am]

@tbendubois , that is a pretty strange looking output.  I rarely have issues with the self serve but of all the errors I have encountered, I can't say I have seen anything that look like this.  Anyway, clearing browser cache and trying again will quite often solve the problem.  As always, make sure your browser is up to date.  

[NDesai]

@tbendubois Self-serve is working fine here. Please try using incognito/private browsing mode. 

[Anonymous]

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@tbendubois wrote:

I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.

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When you log in, do you see a reactivate button at the top? Or is this all you get when you log in? You said you were able to make a payment. How? Does your plan now show as active? Maybe restart the phone for good measure and see if any services are working.

[computergeek541]

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@tbendubois wrote:

I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.

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This sounds to be a website issue. I would try again later. You could also try making a payment to reactivate your plan through *611 or by add a voucher to your account.