Cannot download eSim

[MarianaCasr]

Can't download esim and haven't gotten an email with QR code. There's no costumer service available to help.  They have already charged me for the service as well.  @CS_Agent

[will13am]

@MarianaCasr , did you use the app which should download and install the e-SIM.  

[computergeek541]

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@MarianaCasr wrote:

Can't download esim and haven't gotten an email with QR code. There's no costumer service available to help.  They have already charged me for the service as well.  @CS_Agent

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Public Mobile does not have any real time support.  Also, tagging CS_Agent is unlikely to result in a response.  A ticket needs to be opened using the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html.