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Cannot access account

Debrose
Great Neighbour / Super Voisin

Cannot access account need forgotten login info and robot is not doing it need a human assistant

3 REPLIES 3

esjliv
Mayor / Maire

@Debrose 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

 

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

Then try the "forgot your password" option: https://selfserve.publicmobile.ca/forgot-password/

 

If suspended for over 90 days, then you lost your account, phone number and access to self serve.

 

If still a current customer and still having issues, contact CSA for help. Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here: 
https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

 

 

JL9
Mayor / Maire

If you can't rmb security answer for forgot password link, you can also private message a CSA at CS_Agent. Click on the envelope icon at the top right of this page. 

will13am
Oracle
Oracle

@Debrose , have you tried doing a password reset.  Is that not working for you?  If you need human assistance, click on the chatbot link at the bottom of the webpage to initiate a support ticket.  

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