Cancel Subscription

[Caronmc]

I decided not to go ahead with my subscription. I haven't received my SIM card yet; therefore, I haven't activated my phone. How do I cancel my subscription and get reimbursed for the first month I haven't used/activated? I tried to go into My Account under subscription, but there's nothing there. 

[Caronmc]

Thank you for your advice. My subscription has been cancelled and I already received my reimbursement.

[Sansan · Accepted solution]

You can ask a Customer Service Agent for assistance. They will advise you accordingly. 

If you cannot sign into the account or have access you can message them below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437