Canada wise plan

[gp1953leb]

I have a 50 minute Canada wide plan, why can’t I complete a long distance call within Canada? Every time I try to call i get a message saying I need a long distance add-on!

[popping]

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@gp1953leb wrote:

Thanks, but I have tried several numbers and I keep getting the same message saying I am not covered under my plan. When I check my plan it clearly states I have a Canada wide plan?

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Okay.  You account was not provisioned correctly.  Try the stolen/lost phone trick suggested by @Anonymous to run the PM provisioning software again. Good luck.

[Anonymous]

 @gp1953leb:

Are you sure sure you haven't used all your minutes? 50 minutes can go by pretty fast. It's total in and out.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

[gp1953leb]

Thanks, but I have tried several numbers and I keep getting the same message saying I am not covered under my plan. When I check my plan it clearly states I have a Canada wide plan?

[popping]

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@gp1953leb wrote:

I checked self-serve and it does confirm I have a 50 minute Canada wide plan and I haven’t used up all my minutes.

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Try calling another long distance number to determine whether the problem is only for that number or your account provisiioning issue.

[gp1953leb]

I checked self-serve and it does confirm I have a 50 minute Canada wide plan and I haven’t used up all my minutes.

[gp1953leb]

It’s not a new area code and it is with the province. 

[ShawnC13]

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@gp1953leb wrote:

I have dialed 1 and no, the call will not connect.

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Where are you trying to call? Is it a new area code? Have you logged into the self serve to make sure you have the correct plan?

[gp1953leb]

I have dialed 1 and no, the call will not connect.

[popping]

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@gp1953leb wrote:

I have a 50 minute Canada wide plan, why can’t I complete a long distance call within Canada? Every time I try to call i get a message saying I need a long distance add-on!

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Dial a 1 before long distance number.

Will your call connected if you ignore the long distance alert message?

[ShawnC13]

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@gp1953leb wrote:

I have a 50 minute Canada wide plan, why can’t I complete a long distance call within Canada? Every time I try to call i get a message saying I need a long distance add-on!

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Are you putting a 1 in front of the number you are trying to dial?  Even with Canada wide calling you will need to dial it like it is a long distance call