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Can't text or call

Aleebo93
Great Neighbour / Super Voisin

Hello  ported from fizz yesterday and I can't seem to text or call now.

3 REPLIES 3

hi @Aleebo93 

what phone do you have?

check if it is VoLTE compatible with PM

https://www.publicmobile.ca/en/get-help/articles/volte

Aleebo93
Great Neighbour / Super Voisin

I did all of that and only data is working.

hTideGnow
Mayor / Maire

hi @Aleebo93  you cannot even call others? data work?

make sure Fizz sim is removed and Fizz eSIM is disabled

then enable PM sim and set as Primary.  Last, reboot phone and click Reset network settings and try again