Can't reset password

[Duntley]

Canadian Account.  Traveling in U.S.  Can't use phone.  Need to add roaming.  Public Mobile texted advising to go to:  publicmobile.ca/selfserve.  Forgot password. Went through process.  Publicmobile advised instructions sent to set up new password.  Did not recieve message.  Tried publicmobile.ca/selfserve and advised my account is locked.  I am currently in U.S. Tried connecting through *611 and get disconnected immediately.  I am stuck without a phone and can only use email when at a facility that has WiFi.  

[will13am]

Please contact the moderator team to preform the password reset.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.